Issue details

To provide the final report from the Housing Associations Scrutiny Panel. There was a need to scrutinise the current situation and operations with regards to a limited number of housing associations within the town, together with service standards, satisfaction and complaints received. It was felt important to explore options to improve the work between the council and various RSLs, resulting in a positive outcome for residents. The Panel sought understanding on the current processes, practices and systems that exist, together with the provision of support available to tenants, in order to address some of the concerns and improvements for consumer standards together with seeking to build on the relationships already in place with Registered Providers.