Issue details

Minor Change to Response Times for Corporate Complaints

Following updated complaints handling guidance from the Ombudsman, we are required to be compliant with regards to response times for Stage 1 and 2 complaints. The timescales they propose are in conflict with our policy and therefore we need to update our response times to ensure compliance.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 20/06/2022

Decision due: 1 Jun 2022 by Head of Governance, People and Performance

Contact: Siraj Choudhury, Head of Governance, People & Performance Email: Email: